Privacy Policy

 

At Plush Paws, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how it is used, your rights regarding your data, and how we protect it. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data when you use our website, interact with our services, or communicate with us. This data includes:

  • Personal Identification Information: Name, email address, postal address, phone number, and billing information (such as credit card details).
  • Transactional Data: Details of the products you purchase, order history, and payment information.
  • Technical Data: IP address, browser type, device information, cookies, and usage data (such as pages viewed, time spent on the site).
  • Communication Data: Correspondence you send to us, including customer service inquiries and feedback.
  • Sensitive Personal Data: We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, political opinions, health data) unless required by law or for specific services.

2. How We Use Your Information

We may process your personal data for the following purposes:

  • To Process Orders and Transactions: We use your personal and payment details to complete your orders and deliver products.
  • Customer Support and Communication: We may contact you regarding your order, customer service issues, or inquiries.
  • Marketing and Promotional Activities: If you have consented, we may use your email address to send marketing communications, including newsletters, offers, and promotions.
  • To Improve Our Services: We use analytics and feedback to improve our website, user experience, and product offerings.
  • Legal Compliance and Fraud Prevention: We may use your data to comply with legal obligations, enforce our terms and conditions, and prevent fraudulent activity.

Legal Bases for Processing:
Under applicable law, we rely on the following legal bases to process your personal data:

  • Consent: Where you have given us explicit consent (e.g., signing up for our newsletter).
  • Contractual Necessity: To fulfill our contract with you (e.g., processing your order).
  • Legitimate Interests: For purposes such as marketing or improving our services.
  • Legal Obligation: To comply with legal and regulatory obligations.

3. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include retention for legal, accounting, or reporting requirements. The retention periods for different types of personal data are as follows:

  • Account Information: Retained for as long as your account is active or as needed to provide services.
  • Transactional Data: Retained for up to [X] years for tax and legal purposes.
  • Marketing Data: Retained for as long as you remain subscribed or as required by law

4. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your personal data in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers that assist with our business operations, such as payment processors, shipping companies, and hosting services. These providers are bound by contractual obligations to protect your data.
  • Legal Compliance and Protection: We may disclose your data if required by law, court order, or governmental authority, or if necessary to protect our legal rights or defend against legal claims.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption, secure servers, and access controls. However, no data transmission over the internet or storage system is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights under applicable data protection laws (such as the GDPR or CCPA):

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restriction of Processing: You can request the restriction of processing of your personal data in certain circumstances.
  • Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request within the timeframes required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interaction with our website. Cookies are small text files that are placed on your device to store preferences, analyze site traffic, and improve your experience. For more information, please see our Cookie Policy.

You can control cookie settings through your browser, but some features of the website may not function properly if cookies are disabled.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

9. International Transfers of Data

If you are located outside the United States or the European Economic Area (EEA), please be aware that your personal data may be transferred to, and processed in, countries where data protection laws may differ from those in your jurisdiction. By using our services or providing your personal data, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting a prominent notice on our website or by other means. The "Effective Date" at the top of this Privacy Policy indicates when it was last updated.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Plushpaws
Email: myplushpaws@gmail.com
Phone: +91-9811202405
Address: H261, Parkpalce, Golf Course Road, Sector-54,DLF Phase -5, Guragaon, Haryana-122011, India
Website: myplushpaws.com